Privacy Policy

Dr Kate Robinson is the Data Controller and Information Officer of her clinic. She is committed to protecting and respecting your privacy in compliance with the General Data Protection Regulation (GDPR). Dr Kate Robinson is registered with the Information Commissioners Office (ICO).

Dr Kate Robinson may change the privacy policy from time to time so please check this page periodically to ensure that you are happy with any changes. By using our website, you’re agreeing to be bound by this policy.

Any questions regarding this Policy and Dr Kate Robinson's privacy practices should be sent via the website contact form or you can telephone 0797 9591474.

What information is collected?


  • Your information is collected when you use this website contact form, send me an email, call me on the telephone, send me information through the post, fill out a form in my clinic or verbally give me information in my clinic.


  • The personal information collected on my website includes your name, email address, telephone number and other information that you consent to provide on the website contact form. This information is used to judge whether your presenting concern is an appropriate referral to my service, and as such whether or not I might be able to offer you an appointment to offer you a professional service. 


  • All client data is held under a common law “duty of confidence” and Dr Kate Robinson works on the principle that personal data is only collected when needed for us to provide your care. Wherever possible, however, data is pseudonymised or anonymised. 


The use of website cookies

  • This website uses cookies, which are a small file of letters and numbers that are put on your computer if you agree. These cookies allow us to distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and also allows us to improve our site. The cookies we use are ‘analytical’ cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily.  
  •  If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site. 


What about if I believe that the information/data is incorrect?

  • If you are concerned that Dr Kate Robinson holds some personal information or data that might be incorrect, then please let her know as soon as possible via the website contact form or via email (kate@drkaterobinson.co.uk). 


Is this information safe?

  • Information from the website contact form is sent to an encrypted email account account. This email account is only accessed by Dr Kate Robinson via a computer and account password. This information is temporarily held in the email account for up to two months when it will either be automatically deleted if no further contact is made or transferred into an encrypted and password protected computer database if the referral is accepted. 


  • In line with legal and professional guidelines of working therapeutically with children and young people, this information is held securely for 7 years after a child or young persons 18th birthday, after which time it will be destroyed. 


  • Your data will not be used for any purpose than to provide you with a professional Clinical Psychology service. It might also be shared with other services to access you further support (but only with your consent) and also when there is a duty to protect (for example if the information suggests serious and immediate harm to a child). Your data is not sold onto third parties for any reason, including marketing. 


  • This website is hosted by GoDaddy. The Go Daddy Operating Company, LLC is responsible for the processing of personal data it receives, under each Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf.  Go Daddy Operating Company, LLC complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions. The website has been issued with a valid GoDaddy Secure Certificate Authority - G2 which secures the identity of remote computers and proves the identity of the website to remote computers.


 

YOUR RIGHTS:

Under the General Data Protection Regulation (GDPR), you have rights as an individual which you can exercise in relation to the information we hold about you.

  • ​The right to be informed
    This encompasses our obligation to provide ‘fair processing information’, typically through a privacy notice that emphasises the transparency in our data processing methods and the reasons we may process your personal data with your consent.
  • The right of access
    This allows individuals to be aware of and verify the lawfulness of the processing.
  • The right to rectification
    This gives individuals the right to have personal data rectified if it is inaccurate or incomplete.
  • The right to erasure
    Also known as ‘the right to be forgotten’ this enables an individual to request the deletion or removal of personal data where there is no compelling reason for its continued processing.
  • The right to restrict processing
    This provides individuals with the right to ‘block’ or suppress processing of personal data.
  • The right to data portability
    This permits individuals to obtain and reuse their personal data for their own purposes across different services. It allows them to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without limiting usability.
  • The right to object
    Individuals have the right to object to processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling); direct marketing (including profiling); and processing for purposes of scientific/historical research and statistics.

You can read more about these rights at https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/


Objections or Complaints

If you have questions, concerns or complaints regarding the way in which Dr Kate Robinson handles your data then please raise this with her as soon as possible. If you are still unhappy then you can send a complaint to the Information Commissioners Office (www.ico.gov.uk) via their website.